Returns will be honored only if returned within 15 days after received. Custom engraved items are not eligible for return/refund. If we engraved an item incorrectly a replacement piece will be sent out once the original piece is returned under our 15 day return policy. We'll e-mail you a receipt when the return has been received and processed. Please enclose a short explanation of why you are returning the item(s). This will help us better serve you in the future.
Damaged items must be reported 5 days after receiving the shipment. Please keep the original packaging and merchandise until the situation has been discussed with Lucky Lab Pins. Items must be sent back to Lucky Lab Pins no later than 15 days to receive a replacement for damaged merchandise. Please contact us at firstname.lastname@example.org for more information.